Customer Service

Thank you for contacting us via our Website.  I am sorry that you have had to bring this matter to our attention.  All stores have strict systems in place with regards to stock rotation and date checking; usually the system is very robust.  Please can you send through photographs of the product dates and receipt to customerservices@heronfoods.com along with your full name and postal address.  Please be reassured that this will be thoroughly investigated and corrective actions will be put in place where required to prevent further issues in the future.  Please note a product sold beyond it best before date does not pose any risk to health.

I am sorry to hear that you have had an unsatisfactory product.  We would ask you to return the product/packaging/receipt back to the store where the staff will be able to assist you.

I am sorry to hear that your purchase did not meet up to your expectations or satisfaction.  Unfortunately, once the item left the store we cannot accept returns or replace items because the requirements to preserve the safety of the product cannot be guaranteed.

Thank you for taking the time to contact Heron Foods and thank you for your feedback. Staff are trained to follow procedures when a customer is trying to purchase a product which has a legal minimum age requirement to do so. This is part of our Challenge 25 policy that we follow in all stores.

From time to time we need to recall products due to issues raised from manufacture. When this happens, our stores will display notices in prominent locations to make all customers aware. If you have a product which has been recalled, simply return it to your local store for a full refund.

If you unfortunately have a complaint about a product you bought at one of our stores, please contact info@heronfoods.com.

Thank you for taking the time to contact Heron Foods and thank you for your feedback.  I am sorry that you have had to bring this matter to our attention.  Please can you send through a photograph of your product and your receipt to customerservices@heronfoods.com  or alternatively return to the store and the staff will be able to assist you.

We currently accept the white paper vouchers and the Mastercard contactless card only at this time. The LOVE2SHOP Gift Card is not Valid in our stores.

Thank you for taking the time to contact Heron Foods and thank you for your feedback. I am sorry that you have had to bring this matter to our attention. This is likely a duplicate authorisation by the banks/processors that will clear after 5 business days.

With a Saver Card from Heron, we make it really easy for you to collect and save with us!

Collect saving stamps every time you shop, stick them in your Saver Card and redeem whenever you like, on whatever* you like. It could help you pay for your Christmas food shop in December, save for a special treat during the year or simply make shopping that little bit easier. It’s a great way to save money and we’ll even give you a bonus as a thank you!

Please see the bottom of your receipt for the store number or please call the Heron Foods Store Support Centre telephone number on 0345 603 7300 and they will direct you to your local store.

Thank you for taking the time to contact Heron Foods.  Please can you send through the Store name and location to customerservices@heronfoods.com  along with the date and time you have been in the store and we will be able to check for your lost property or call us at our Store Support Centre on 0345 603 7300.

Thank you for taking the time to contact Heron Foods and thank you for your feedback.  I am sorry that you have had to bring this matter to our attention. We will forward your comments to the Area Manager to be investigate through our internal policies and procedures.

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Please email careers@heronfoods.com advising which store/job role you are interested in.

All applications are responded to and notified when a decision has been made.

Depending on your application, you may receive an email or a phone call to discuss the opportunity (I shall gain more information from Recruitment).

Please email references@heronfoods.com