By Phone
You can phone our Customer Care team for general enquiries on 0345 6037300.
Our lines are open 9am to 5pm every Monday to Friday.
By Email
For general enquiries please contact: info@heronfoods.com
For product complaints please send a photograph of the product, dates, batch number & receipt along with full name and postal address please contact: customerservices@heronfoods.com
Write to us
Heron Foods Ltd, Jackson Way, Melton, East Yorkshire HU14 3HJ
Why can’t I buy from your website?
Our website does not currently offer any form of transaction, the products shown are solely for the purpose of information and engagement. Products advertised will be available to purchase from your local Heron Foods store (subject to availability). Check out our store locator to find your nearest store.
Can’t Find An Item (Do You Stock…)
Sadly, we do not offer store level stock checks at this current time. All products and prices advertised on the website and across our social platforms are ‘subject to availability’ and may include stock which is only sold in selected stores. When you are next shopping, please ask a member of staff in store and they will assist you.
In Store Home Delivery
At selected stores
Product Out of Date
Thank you for contacting us via our Website. I am sorry that you have had to bring this matter to our attention. All stores have strict systems in place with regards to stock rotation and date checking; usually the system is very robust. Please can you send through photographs of the product dates and receipt to customerservices@heronfoods.com along with your full name and postal address. Please be reassured that this will be thoroughly investigated and corrective actions will be put in place where required to prevent further issues in the future. Please note a product sold beyond it best before date does not pose any risk to health.
Quality issue
I am sorry to hear that you have had an unsatisfactory product. We would ask you to return the product/packaging/receipt back to the store where the staff will be able to assist you.
Returning Items
I am sorry to hear that your purchase did not meet up to your expectations or satisfaction. Unfortunately, once the item left the store we cannot accept returns or replace items because the requirements to preserve the safety of the product cannot be guaranteed.
Age Restricted Items
Thank you for taking the time to contact Heron Foods and thank you for your feedback. Staff are trained to follow procedures when a customer is trying to purchase a product which has a legal minimum age requirement to do so. This is part of our Challenge 25 policy that we follow in all stores.
Product Recall
From time to time we need to recall products due to issues raised from manufacture. When this happens, our stores will display notices in prominent locations to make all customers aware. If you have a product which has been recalled, simply return it to your local store for a full refund.
Product Complaint
If you unfortunately have a complaint about a product you bought at one of our stores, please contact info@heronfoods.com.
Over Charged for an Item
Thank you for taking the time to contact Heron Foods and thank you for your feedback. I am sorry that you have had to bring this matter to our attention. Please can you send through a photograph of your product and your receipt to customerservices@heronfoods.com or alternatively return to the store and the staff will be able to assist you.
LOVE2SHOP Vouchers
We Currently Accept Love2Shop Paper Voucher & Cards In ALL of our stores.
Over Charged or Charged Twice for an item
Thank you for taking the time to contact Heron Foods and thank you for your feedback. I am sorry that you have had to bring this matter to our attention. This is likely a duplicate authorisation by the banks/processors that will clear after 5 business days.
Saving Stamps
With a Saver Card from Heron, we make it really easy for you to collect and save with us!
Collect saving stamps every time you shop, stick them in your Saver Card and redeem whenever you like, on whatever* you like. It could help you pay for your Christmas food shop in December, save for a special treat during the year or simply make shopping that little bit easier. It’s a great way to save money and we’ll even give you a bonus as a thank you!
How can I call / get in touch with my local store
Please see the bottom of your receipt for the store number or please call the Heron Foods Store Support Centre telephone number on 0345 603 7300 and they will direct you to your local store.
Accidents
Members of the public should report accidents at the time of the incident within the store to the Store or Duty Manager please. |
Lost Property
Thank you for taking the time to contact Heron Foods. Please can you send through the Store name and location to customerservices@heronfoods.com along with the date and time you have been in the store and we will be able to check for your lost property or call us at our Store Support Centre on 0345 603 7300.
Rude Staff Member
Thank you for taking the time to contact Heron Foods and thank you for your feedback. I am sorry that you have had to bring this matter to our attention. We will forward your comments to the Area Manager to be investigate through our internal policies and procedures.
Carrier bag policy
Content needed
Job Enquiries
Please email careers@heronfoods.com advising which store/job role you are interested in.
Not heard back from a job application
All applications are responded to and notified when a decision has been made.
Depending on your application, you may receive an email or a phone call to discuss the opportunity (I shall gain more information from Recruitment).
References
Please email references@heronfoods.com