Policies & Statements

Privacy Policy

Information on how we collect, use, and safeguard personal data supplied to us through our stores, website, and services.

Cookie Policy

Details of the cookies and tracking technologies used on our website, including how to manage and update your preferences.

Legal

General legal information relating to the ownership of this site, our terms of use, and key compliance notices.

Corporate Governance Arrangement

An overview of our governance framework, decision-making processes, accountability measures, and internal controls.

Tax Strategy

A statement summarising our approach to tax compliance, reporting, governance, and managing our tax responsibilities.

Corporate Social Responsibility

How we aim to operate responsibly, including ethical sourcing, community support, environmental considerations, and wellbeing.

Terms & Conditions

This page explains the conditions of using our website, including your rights, responsibilities, acceptable use, and the legal terms that apply when accessing or interacting with our services.

Anti-Slavery Statement

Our commitment to preventing modern slavery and human trafficking within our business and supply chains, including the measures we take to promote ethical working practices and responsible sourcing.

Gender Pay Gap

Theses reports provides an overview of our gender pay data, helping us monitor progress and support a fair and inclusive workplace for all colleagues.

Packaging Recycling

Learn how we're working to reduce packaging waste, improve recyclability and support more sustainable choices across our products

Property

Find information about our property requirements, store locations and expansion plans, including how landlords, developers and agents can work with us to identify suitable retail sites across the UK.

GDPR

Read how Heron Foods collects, stores and processes personal information during its recruitment process. Our GDPR Policy explains how applicant data is protected, why it is used and the rights individuals have regarding their personal information.

Returns Policy

Find information about returning products purchased from Heron Foods. Our Returns Policy explains the circumstances in which returns or refunds may be available, along with the process to follow if you need to return an item or report an issue with a purchase.