Heron Foods Contact Form

If you need help with anything at Heron Foods, you’re in the right place. Use the form below to get in touch with our Customer Service team and we’ll make sure your query reaches the right person.

Fields marked with * are required.

What is your enquiry about?*

In store enquiry option*

General enquiry option*

I have an issue with my purchase

What is the issue?*

Product Code

Product Name

Date of Purchase

Barcode

The barcode is the series of numbers printed beneath the barcode on the product packaging. Please provide the full code.

Example product barcode

Receipt Number

The receipt number is the last four numbers shown on your receipt.

Example receipt number

Frequently Asked Questions

I have a payment query

Payment - what type of cards can I use in store?

We accept cash and all types of cards, including American Express.

We also accept:

Love2shop paper and cards
Apple Pay
Google Pay
Heron Saving stamps
Heron vouchers

How long do refunds take?

Refunds made on a debit or credit card may take up to 7 days. Heron Foods has no control over this as it is handled by standard banking systems. Contacting your card provider may also help you check the status of your refund.

Frequently Asked Questions

Praise for the store

How do I give positive feedback for a colleague?

Please email info@heronfoods.com or leave a review on Trustpilot.

Visit details

Date of visit

Time of visit

Enquiry details

Date of visit

Time of visit

Your details

Title*

Store Location

Enter a city, town or post code.

Forename*

Subject*

Surname*

Comments*

Email Address*

Attachments (optional)

Multiple files can be selected at the same time.

Telephone Number*

Address*

Postcode*

Data Retention and Internal Use

I consent to Heron Foods processing the information I provide for the purpose of resolving my query. This information will be stored for up to 6 years in line with consumer rights legislation and will only be shared internally within Heron Foods where necessary. I can withdraw my consent at any time by contacting customerservices@heronfoods.com.

Third-Party Sharing

I consent to Heron Foods sharing the information I provide with third parties who are directly involved in resolving my query. Details of these third parties are available upon request. I can withdraw my consent at any time by contacting customerservices@heronfoods.com.

Customer Privacy Notice