Payments FAQ’s

If you have been overcharged for an item, please send a photograph of the product and your receipt to info@heronfoods.com.

Alternatively, you can return to the store where the item was purchased, and our colleagues will be happy to review the issue and assist you further. Once we receive the relevant information, the matter will be investigated and any necessary corrective action will be taken.

We Currently Accept Love2Shop Paper Voucher & Cards In ALL of our stores.

In most cases, what appears to be a duplicate charge is actually a duplicate authorization applied by the bank or payment processor. This is usually a temporary hold and will normally be removed automatically within 5 working days.

If the duplicate transaction is still showing after this time, please contact us again and provide a copy of your receipt and a screenshot of the transactions so that we can look into the matter further.

Customers can use a completed Saver Card as payment towards their shopping. The value of the stamps on the card will be deducted from the total transaction value at the till.

If the value of the customer’s shopping is less than the value of the Saver Card, no change will be given. If the value of the shopping is greater than the value of the Saver Card, the customer will need to pay the remaining balance.

When a customer saves £29 in stamps, Heron Foods will add an extra £1, giving the card a total value of £30.

Please note that saving stamps can only be redeemed if they are valid and in date. Expired stamps cannot be accepted.

We currently accept the following payment methods in our stores:

• Love2Shop paper vouchers and cards
• Apple Pay
• Google Pay
• Heron Saving Stamps
• Heron vouchers