Product FAQ’s

Thank you for contacting us through our website and for bringing this matter to our attention. Our stores have strict procedures in place for stock rotation and date checking.

To help us investigate further, please complete our Contact Us form and provide photographs showing the product, the date marking, and your receipt, along with your full name and postal address. Once we receive this information, we will carry out a full investigation and take any necessary corrective action to help prevent similar issues occurring in the future.

Please note that products sold beyond their best before date do not pose a food safety risk. However, this does not meet the standards we aim to maintain, and the matter will be reviewed with the store concerned.

Thank you for contacting us regarding this product.

To help us resolve this matter, please return the product, its packaging and your receipt to the store where it was purchased. Our store colleagues will review the issue and assist you accordingly.

Thank you for getting in touch regarding your purchase.

Unfortunately, once an item has left the store, we are unable to accept returns or provide replacements, as we cannot guarantee that the conditions necessary to preserve the safety and quality of the product have been maintained. This policy is in place to protect all customers and ensure food safety standards are upheld.

Thank you for taking the time to contact us and thank you for your feedback. Staff are trained to follow procedures when a customer is trying to purchase a product which has a legal minimum age requirement. This is part of our Challenge 25 policy that we follow in all stores.

From time to time we need to recall products due to issues raised from manufacture. When this happens, our stores will display notices in prominent locations to make all customers aware. If you have a product which has been recalled, simply return it to your local store for a full refund.

If you have a complaint about a product purchased from one of our stores, please use the Contact Us form and provide as much information as possible so we can investigate the matter further.